A large retail organization recently adopted Appian as an enterprise platform to replace their existing support ticket management system.
The Support Tickets source table has approximately two (2) million rows of data over the current sync limit, with statuses of either “Open” or “Closed.”
The organization needs to view, report, and take action on “Open” tickets in Appian, and have the ability to retain access to “Closed” tickets for audit purposes.
Which data structure should you recommend?