Certified Manager of Quality/Organizational Excellence

When total quality management has been successfully implemented, the distinctions between staff and line activities can become blurred as empowered teams become...

The priority attributed to quality function is not based on size of the quality department. The quality function is not:

Understanding leadership requires a fundamental understanding of organizations and the design factors that must be considered. The design of an organization is...

Today, many organizations have reduced the number of managerial positions through restructuring while increasing the spans of control. The optimum span of contr...

Many executives believe now believe that decisions should be made by those people with the best information to make decisions, regardless of their level in the...