This certification validates practical skills in system administration and infrastructure, including deployment, administration, troubleshooting, and resilience. It is intended for professionals operating dependable enterprise technology environments.
Where are all agents used in the Avaya Aura® Contact Center POM integration administered?
Where is the administration of outbound campaigns and management of dialing lists performed?
Which template would you assign to an Inbound skillset so it can be monitored by the POMBlending Service?
Which Avaya Aura® Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?
What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and when agents are returned to Outbound activities?