Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

With Expert Agent Selection (EAS), when is an agent’s internal login ID associated with a specific telephone?

Which properties of the call center must be configured so that hunt groups are treated as skills for the Automatic Call Distribution (ACD)?

Direct Agent calls are not getting counted correctly in Call Management System (CMS). What must be administered so that Direct Agent calls are measured properly...

Which three Vector Directory Number (VDN) parameters are associated with the active VDN? (Choose two.)

Which three fields on the Vector Directory Number (VDN) from are only Call Center Elite feature related? (Choose three.)