GrabCert
HomeExamsProvidersAbout
Sign InSign Up
Home/Exams/Avaya Avaya Aura Call Center Elite and Call Center Elite Multichannel Support Exam/Question #2
#2Multiple Choice

Refer to the exhibit.


A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agents Automatic Number Identification
(ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.
What would be the reason for this?

Previous
Question 2 of 65
Exam 7491X Topic 1 Question 2
Back to all questions
Next
GrabCert

Your trusted source for certification exam preparation. Pass your exams with confidence.

Quick Links

  • Home
  • Exams
  • Providers

Legal

  • About
  • Contact Us
  • Refund Policy
  • Privacy Policy
  • Terms of Service

© 2026 GrabCert. All rights reserved.

Sign InSign Up