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Cisco Cisco Certified Support Technician (CCST) IT Support
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Question #4
#4
Multiple Choice
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You resolve a customer's printing issue.
How should you document the incident?
A.
Printing issue is resolved. Reinstalled printer drivers and rebooted computer.
B.
This customer was using the wrong printer and did not know which printer they should use.
C.
Printer is now printing. Issue is resolved and customer is happy.
D.
Ticket Complete.
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Question 4 of 73
Exam 100-140 Topic 1 Question 4
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