This certification validates networking skills in enterprise networking, including design, configuration, troubleshooting, and secure operations. It is intended for professionals responsible for reliable connectivity across enterprise environments.
What is the maximum number of agents that can be supported by Cisco Unified Contact Center Express when deployed with Cisco Unified Communications
Manager?
You are designing a Cisco Unified Contact Center Express system with four requirements:
✑ 250 configured agents
✑ 150 agents maximum logged in at any given time
✑ 30 agents able to make outbound calls
✑ 20 agents able to answer emails
How many premium seats should be purchased?
What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express Standard deployment?
A preview outbound dialer uses which source and destination resources?
If you use skills-based routing, where is the agent selection criteria defined?