This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
Which type of KPI is of the most interest to Customer Success?
What is a key driver that is creating the need for customer success?
Why should a customer's success be documented?
What is the main objective of customer success?
What is the value proposition of customer success for customers?