This certification validates practical ability to design, deploy, and operate scalable cloud services, with emphasis on cloud architecture and operations. It is intended for professionals who manage reliable, secure, and cost-aware environments.
An organization is deploying services in a private cloud. Consumers are calling IT because they are seeing performance issues within the deployed services. How should IT troubleshoot and identify these performance issues?
An organization is using a public cloud provider for IaaS instances. The organization has developed and deployed a web application within these instances. The organization wishes to formalize an SLA that specifies that the public cloud provider will:
Respond to infrastructure outages within 4 hours
✑ Offer multiple availability zones
✑ Ensure application up-time of 99.9%
✑ Provide monthly billing reports
Why would the public cloud provider disagree with these terms?
A company is in the process of utilizing exposed cloud computing APIs in order to access database, storage, and e-commerce capabilities for their cloud applications. Which type of APIs are these?
You have been asked by a company to help drive IT efficiency, focusing specifically on direct, short-term activities. What would you recommend?
A company has an IT organization that is separated into teams that support different underlying technologies. Each team has its own budget and manages its own tools. They have a clear understanding of current performance, capacity, and events. Team response to assigned help desk tickets is satisfactory.
The company intends to deploy a private cloud and provide services to internal customers. What service operation management challenge may this company face?