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Exin IT Service Management Foundation based on ISO / IEC 20000
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Question #3
#3
Multiple Choice
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Different types of events are reported to the Service Desk. Which event is an incident?
A.
Information about the rollout of a specific application
B.
A notification that a new toner cartridge has just been installed in a printer
C.
A report that the printer is not working
D.
A request for the installation of a new bookkeeping package
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Exam EX0-115 Topic 1 Question 3
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