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Exin IT Service Management Foundation based on ISO / IEC 20000 | GrabCert

ExinEX0-115

IT Service Management Foundation based on ISO / IEC 20000

This certification validates project and service delivery knowledge across planning, delivery, stakeholder coordination, and continuous improvement. It is intended for professionals who manage structured work and measurable service outcomes.

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Exam Details

Total Questions

136

Last Updated

Aug. 2026

Rating

4.9

Question Types

Multi choices

136

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#66Multiple Choice

What is the difference between a process owner and a process manager?

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#67Multiple Choice

Which aspect of the IT-Service Industry is considered to be one of the most important, but also one of the most difficult?

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#68Multiple Choice

What is used for the assessment of maturity of organizations?

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#69Multiple Choice

Which process aims to prevent incidents resulting from changes to the IT infrastructure?

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#70Multiple Choice

What is required to be in place for emergency changes?

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