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Exin ITIL Foundation (ITILF)
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Question #14
#14
Multiple Choice
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What do customer perceptions and business outcomes help to define?
A.
The value of a service
B.
Governance
C.
Total cost of ownership (TCO)
D.
Key performance indicators (KPIs)
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Question 14 of 549
Exam ITILF Topic 1 Question 14
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