An LTM device is running BIG-IP v10.2.0 software. The LTM Specialist is tasked with upgrading the LTM device to BIG-IP v11.2.0 HF1. The LTM Specialist starts the upgrade process by selecting the uploaded Hotfix and installing to an unused volume. After 10 minutes, the LTM Specialist checks the status of the upgrade process and notices that the process is stalled at 0%.
What should the LTM Specialist verify?