Genesys Cloud Certified Professional - Contact Center Admin

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

Which of the following components can be added to scripts? (Choose all that applies.)

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

Which ACD routing method routes interaction to the next available agent?

Select the types of scheduling available in Genesys Cloud. (Choose two.)