This certification validates practical ability to design, deploy, and operate scalable cloud services, with emphasis on cloud architecture and operations. It is intended for professionals who manage reliable, secure, and cost-aware environments.
Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?
Genesys Cloud CX supports embedded clients for Salesforce and Zendesk.
Which of the following are AND Evaluation Methods? (Choose three.)
What is the distinguishing feature between queues and groups?
Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)