This certification validates practical ability to design, deploy, and operate scalable cloud services, with emphasis on cloud architecture and operations. It is intended for professionals who manage reliable, secure, and cost-aware environments.
You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.
Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?
What is the purpose of a Secure Call flow in Genesys Cloud Architect?
Arrange the listed schedule groups based on call flow priority.
1. Closed
2. Emergency
3. Open
4. Holiday
Your company is designing an IVR system that lets customers interact using voice and keypad inputs.
Which feature should you enable to let callers speak their selections instead of pressing buttons?