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Genesys Genesys Cloud CX: WEM - Workforce Management Certified Specialist
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Question #4
#4
Multiple Choice
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Which of the following are ACD Evaluation Methods? (Choose three.)
A.
All skills matching
B.
Best available skills
C.
Bullseye matching
D.
Disregard skills
E.
Agent availability
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Question 4 of 59
Exam GCX-WFM Topic 1 Question 4
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