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IIBA Certificate in Product Ownership Analysis
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Question #4
#4
Multiple Choice
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What steps are used in kano analysis to help prioritize customers' needs?
A.
Choose data sets, develop report procedures, acquire customers, and report results
B.
Select target features, develop customer questions, survey customers, and analyze results
C.
Identify training topics, record customer uptake, train customers, and review results
D.
Determine usage areas, track customer operations, test customers, and test results
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Exam CPOA Topic 1 Question 4
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