This certification validates project and service delivery knowledge across planning, delivery, stakeholder coordination, and continuous improvement. It is intended for professionals who manage structured work and measurable service outcomes.
Which of the following are objectives of service level management?
1: Defining, documenting and agreeing the level of FT services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4: Identifying possible future markets that the service provider could operate in
Which one of the following do technology metrics measure?
Which process includes business, service and component sub-processes?
Which one of the following is NOT part of the service design stage of the service lifecycle?
What is the result of carrying out an activity, following a process or delivering an IT service known as?