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ITIL ITIL Service Capability Operational Support and Analysis | GrabCert

ITILITILSC-OSA

ITIL Service Capability Operational Support and Analysis

This certification validates project and service delivery knowledge across planning, delivery, stakeholder coordination, and continuous improvement. It is intended for professionals who manage structured work and measurable service outcomes.

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Exam Details

Total Questions

19

Last Updated

Aug. 2026

Rating

4.9

Question Types

Multi choices

19

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#6Multiple Choice

What is the best definition of an Incident Model?

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#7Multiple Choice

Which ITIL process ensures that the IT Services are restored as soon as possible in the case of a malfunction?

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#8Multiple Choice

Operations Control refers to?

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#9Multiple Choice

Which of the following is NOT an example of a Service Request?

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#10Multiple Choice

Which of the following is NOT an objective of Service Operation?

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