This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
HOTSPOT - A company installs and services air filtration units for industrial manufacturing plants. The company is implementing Dynamics 365 Customer Service. E...
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Get Started FreeYou are a customer service schedule administrator. A customer has a custom entity that requires its own schedule board. You need to create the schedule board. Y...
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Get Started FreeNote: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether t...
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Get Started FreeDRAG DROP - You are a customer service schedule administrator for a company. The company hires an electrical engineer who will work remotely. You need to set th...
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Get Started FreeHOTSPOT - You are implementing Dynamics 365 Customer Service Workspaces for your company’s help desk without additional software. Help desk representatives must...
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