This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
A customer needs to know how data from third-party applications can be reported on in a Customer Service Insights dashboard. You need to advise the customer on...
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Get Started FreeHOTSPOT - A company uses Dynamics 365 Customer Service. The company installs Dynamics 365 Customer Service Insights. The company wants to use dashboards to repo...
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Get Started FreeHOTSPOT - You are a help desk support representative using Dynamics 365 Customer Service Hub case management with limited permissions. You need to create a pers...
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Get Started FreeDRAG DROP - A company creates a single-page Power BI visualization to show how a Power Virtual Agents chatbot is performing. Users must be able to navigate to t...
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Get Started FreeHOTSPOT - You configure Dynamics 365 Customer Service. Managers require a custom dashboard with the following: • A list of customers who have the most cases ope...
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