Microsoft Dynamics 365 Customer Service Functional Consultant

Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service representative. You have been given the task of managing several...

You are a Dynamics 365 for Customer Service administrator. You have been tasked with making sure that cases are automatically created for emails received by cli...

You have been tasked with creating a phone call activity. You want to make sure that the activity appears on the case record timeline. Which of the following is...

Your company makes use of Dynamics 365 for Customer Service. You mistakenly close a case that had assigned to you prior to your work being completed. You want t...

You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation. You are preparing to merge duplicate cases. Which of t...