This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
DRAG DROP - A company is implementing Dynamics 365 Customer Service. The company has the following system requirements: • Periods of time off and absence for cu...
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Get Started FreeHOTSPOT - You are an Omnichannel supervisor for a company. The manager wants to improve response times and customer satisfaction. You need to configure Omnichan...
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Get Started FreeDRAG DROP - You need to configure the system to store answers about claims. Which four actions should you perform in sequence? To answer, move all actions from...
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Get Started FreeHOTSPOT - You need to create and configure objects to support the requirements. How should you configure the system? To answer, select the appropriate options i...
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Get Started FreeYou need to configure the queue for telephone-based cases. What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NO...
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