Microsoft Dynamics 365 Customer Service Functional Consultant

HOTSPOT - You need to configure each escalation scenario. Which configuration should you use for each scenario? To answer, select the appropriate options in the...

A customer has three cases in process and two cases for the current calendar year. You need to determine how many cases the customer has left on their entitleme...

You need to create the SLAs. Which three SLAs should you create? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one po...

DRAG DROP - You need to ensure that customers cannot open more cases than they are allowed. Which four actions should you perform in sequence? To answer, move t...