This certification validates practical skills in data management and analysis, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
Some members from the IT department want to learn more about using Microsoft Azure Synapse Analytics to analyze Microsoft Dynamics 365 Customer Insights data.
The IT department needs to understand the key considerations when analyzing Dynamics 365 Customer Insights data using Azure Synapse Analytics.
Which three key points should the IT department consider? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A company operates mainly in the business-to-business (B2B) space. You are implementing Microsoft Dynamics 365 Customer Insights.
You need to ensure that Dynamics 365 Customer insights can handle the company's B2B scenarios and data.
What should you take into consideration when setting up business accounts versus individual consumers?
You work for a company that sells pet accessories. Your company sends personalized emails based on the customer’s country and level of interest in cats and dogs.
You configure a Microsoft interests enrichment that has “dogs” and “cats” as selected interests. Your company's marketing team needs to know how to create a segment of customers in different countries who are more interested in dogs than cats.
You need to recommend the measure that the marketing team should use to build the segment.
Which output from the interests enrichment should you recommend?
Online orders are ingested into Microsoft Dynamics 365 Customer Insights through real-time data ingestion. Departments like customer service can see the orders directly in the Dynamics 365 Customer Insights timeline when it is added to the contact from in Dynamics 365. A service representative notices an error with the total order amount that is measured in Dynamics 365 Customer Insights. While today’s online orders are visible in the timeline, the amount fails to update.
The representative needs you to explain why this is happening.
What reason should you provide?
A company operates mainly in the business-to-business (B2B) space. You are implementing Microsoft Dynamics 365 Customer Insights.
You need to ensure that Dynamics 365 Customer Insights can handle the company’s B2B scenarios and data.
What should you take into consideration when setting up business accounts versus individual consumers?