Preferences must be enabled and Enable Bankruptcy must be set to Yes for the customer.

The Collections Administrator creates a bankruptcy request in the Customer Relationship Management (CRM) application and a collector should have the Collection Manager and Customer Profile Administrator roles assigned.

Preferences must be enabled and Enable Bankruptcy must be set to Yes in Manage Collections Preferences in the Functional Setup Manager for Advanced Collections.

The Collections Manager creates a bankruptcy request in the Customer Relationship Management (CRM) application and a collector should be configured as a resource.

Bankruptcy must be applied at the customer level, which includes all transactions at the customer, account, and Site levels.

The customer does not have the default strategy and default collector assigned at the customer account and site level.