This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
Which three statements are true about building Digital Customer Service (DCS) applications?
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
Identify three considerations before starting the configuration of assignment rules to service requests.
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081)
Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn- [email protected]. {# #SR0000003056# #}"
Which statement is true?
What should you do to enable Password Reset in Digital Customer Service (DCS)?