This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
Northern Trail Outfitters has two sales groups. Each group has its own unique sales process. Management wants to ensure that the sales groups see their relevant...
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Get Started FreeHigh Priority cases at Ursa Major Solar need to get a response in less than 3 hours or escalated to a queue called `High Priority Queue.` An administrator needs...
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Get Started FreeNorthern Trail Outfitters wants to backup administrator set up for their org. Once the administrator is set up, they report that they are unable to perform any...
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Get Started FreeUrsa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to t...
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Get Started FreeUrsa Major Solar has the following process regarding its opportunities: ✑ There are three different lines of business (Widget A, Widget B, Widget C) that each c...
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