This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?
One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?
Universal Containers wants to track Technicians’ van stock using the Salesforce Field Service mobile app and ensure that Technicians report when parts are used.
Which three data elements should a Consultant recommend tracking to support these requirements? (Choose three.)
An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?
An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?