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ServiceNow Certified Implementation Specialist - Customer Service Management
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Question #12
#12
Multiple Choice
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What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)
A.
Define the Business Pain Points
B.
Provide consistent service to customers
C.
Have a clear understanding of the use cases
D.
Define the number of hours needed to develop the associated requirements
E.
Implementation is only as good as the underlying process
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Question 12 of 283
Exam CIS-CSM Topic 1 Question 12
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