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ServiceNow Certified Implementation Specialist - Customer Service Management
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Question #4
#4
Multiple Choice
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What are the conditions that matching rules are based on? (Choose two.)
A.
Agent resources best suited to work on a case
B.
Specific routing rules
C.
Filters set up in advanced work assignment
D.
Specific case attributes
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Question 4 of 283
Exam CIS-CSM Topic 1 Question 4
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