Certified Implementation Specialist - IT Service Management

Inside a change flow, you can automate a task with a sequence of related steps, like looking up a record, creating a record, or applying a policy. What is this...

On the Release record, what are the available options on the Release phase list?

You have created a new Change model and added a new Approval Policy for that model. But the newly defined approval is not triggering. What could cause this issu...

In the Quebec release of Change management, what new architectural features were added?

In the baseline implementation, what are key relationships between Change and Configuration Item (CI) records? (Choose three.)