IASSC Certified Lean Six Sigma Yellow Belt

Voice of the Business is a Lean Six Sigma technique to determine the needs and wants of the ______________ of the business.

Benefits and working conditions would be primarily the concern of which of the following?

Y, the output of a process, is the ______________ variable while Xn, the various inputs to a process, are the _____________ variables.

When we assess the Voice of the Customer we are attempting to determine the gaps in our processes between "what is" and __________________.

Which of the following would likely be a CTQ (Critical-to-Quality) for the purchase of a service?