This certification validates practical skills in system administration and infrastructure, including deployment, administration, troubleshooting, and resilience. It is intended for professionals operating dependable enterprise technology environments.
Which three items are needed to properly configure a hunt group in an Expert Agent Selection (EAS) enabled call center? (Choose three.)
When creating a vector directory number, or VDN, which four options must be configured to ensure that the call center works correctly? (Choose four.)
To ensure that announcements always start at the beginning when played as part of a vector, which action must be taken?
A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.
Which call center feature can the customer use to track their defined call types?
A supervisor with console permission can enter an agents login ID, and add or remove an agents skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.
Which statement is true about the configuration of this feature?