This certification validates practical skills in system administration and infrastructure, including deployment, administration, troubleshooting, and resilience. It is intended for professionals operating dependable enterprise technology environments.
Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time because he has already tried everything that has been suggested.
Which of the following should the technician do?
Which of the following security methods BEST describes when a user enters a username and password once for multiple applications?
A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The technician must also ensure that whenever the computer is rebooted or powered on it logs in automatically without a password.
Which of the following account types would the technician MOST likely set up on this kiosk machine?
A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license.
Which of the following license types should the technician recommend?
Joe, a systems administrator, is setting up a risk management plan for the IT department. Part of the plan is to take daily backups of all servers. The server backups will be saved locally to NAS.
Which of the following can Joe do to ensure the backups will work if needed?