This certification validates practical skills in system administration and infrastructure, including deployment, administration, troubleshooting, and resilience. It is intended for professionals operating dependable enterprise technology environments.
A SOHO customer has recently experienced a major hurricane. The customer has no backups and has lost all data and hardware associated with the company.
The customer calls a contractor to assist in the rebuilding process and needs suggestions on the best way to prevent this from happening again.
Which of the following recommendations should the contractor give to the customer? (Choose two.)
A technician is running updates on a Windows PC. Some of the updates install properly, while others appear as failed. While troubleshooting, the technician restarts the PC and attempts to install the failed updates again. The updates continue to fail.
Which of the following is the FIRST option to check?
A technician needs to edit a protected .dll file but cannot find the file in the System32 directory.
Which of the following Control Panel utilities should the technician use?
A technician has identified malware on a user's system.
Which of the following should the technician do NEXT according to malware removal best practices?
A user's Windows laptop has become consistently slower over time. The technician checks the CPU utilization and sees that it varies between 95% and 100%.
After the technician closes some running applications, the CPU utilization drops to approximately 20%, and the laptop runs much faster. The next day the same user calls again with the same problem.
Which of the following is a tool the technician can use to resolve the issue?