Exin IT Service Management Foundation based on ISO / IEC 20000 | GrabCert

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ExinEX0-115

IT Service Management Foundation based on ISO / IEC 20000

This certification validates project and service delivery knowledge across planning, delivery, stakeholder coordination, and continuous improvement. It is intended for professionals who manage structured work and measurable service outcomes.

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Exam Details

Total Questions

136

Last Updated

Aug. 2026

Rating

4.9

Question Types

Multi choices

136

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#21Multiple Choice

What is a shared concept of both ISO/IEC 27001 and ISCWIEC 20000?

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#22Multiple Choice

What is the contribution of Availability Management to the Service Level Management process?

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#23Multiple Choice

What are the key contents of an IT Service Management system?

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#24Multiple Choice

What is mandatory to define in the incident management procedures?

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#25Multiple Choice

While planning for service improvements, what is an important best practice to consider?

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