Exin IT Service Management Foundation based on ISO / IEC 20000 | GrabCert

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ExinEX0-115

IT Service Management Foundation based on ISO / IEC 20000

This certification validates project and service delivery knowledge across planning, delivery, stakeholder coordination, and continuous improvement. It is intended for professionals who manage structured work and measurable service outcomes.

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Exam Details

Total Questions

136

Last Updated

Aug. 2026

Rating

4.9

Question Types

Multi choices

136

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#26Multiple Choice

What can be improved by achieving quality objectives?

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#27Multiple Choice

Staff should be trained in relevant aspects of Service Management. What information with respect to training should be maintained?

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#28Multiple Choice

Which statement below is not a purpose of Supplier Management procedures?

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#29Multiple Choice

The service provider thinks that the service levels will not be met might a certain incident occur. When will the customer be informed?

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#30Multiple Choice

What is the aim of an internal audit?

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