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Genesys Genesys Cloud CX Certified Professional – Consolidated
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Question #4
#4
Multiple Choice
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What is the distinguishing feature between queues and groups?
A.
Queues can have agents as members, while groups cannot.
B.
Both queues and groups have the same ACD capabilities.
C.
Unlike groups, queues allow for more complex scenarios like skill-based routing.
D.
Queues can be used in Architect flows, while groups cannot.
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Exam GCP-GCX Topic 1 Question 4
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