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Genesys Genesys Cloud CX: Architect
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Question #3
#3
Multiple Choice
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What is the purpose of a Secure Call flow in Genesys Cloud Architect?
A.
Prioritize high-priority calls by routing them to agents first.
B.
Mask sensitive information, such as payment details, during a call.
C.
Temporarily disable IVR options for call redirection.
D.
Automatically route calls to external systems for escalation.
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Exam GCX-ARC Topic 1 Question 3
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