This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
DRAG DROP - A company implements Dynamics 365 Customer Voice. The company sends out customer satisfaction surveys. The service team creates one survey from a bl...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started FreeHOTSPOT - A company uses Dynamics 365 Customer Voice. The company requires the following for a survey: • The survey must be sent automatically each time a sales...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started FreeDRAG DROP - A company deploys Dynamics 365 Customer Service. A service manager requires a new classification ruleset for Bronze-type customers. The Bronze type...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started FreeHOTSPOT - A customer service manager needs a new business process flow to manage support for a product rollout for bicycles. There are two bicycle models: stand...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started FreeHOTSPOT - A client wants to use the knowledge base in Dynamics 365 Customer Service. You need to identify the state of a knowledge base article when an event oc...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started Free