This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
DRAG DROP - Your company uses Dynamics 365 Customer Service. The company wants to send a customer survey to each customer when a case is closed. The survey must...
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Get Started FreeA company implements Dynamics 365 Customer Voice. When the company deploys an application at the end of a project, users are unable to distribute surveys. You n...
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Get Started FreeYou implement Dynamics 365 Customer Service for a company. Support representatives use the Customer Service workspace. Support representatives must begin workin...
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Get Started FreeDRAG DROP - You are a functional consultant for a Dynamics 365 Customer Service organization. You must add the knowledge base search control to the Case entity...
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Get Started FreeYou are creating an external-facing portal that uses capabilities of Dynamics 365 Customer Service. When a case is closed, customers must receive an email that...
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