Microsoft Dynamics 365 Customer Service Functional Consultant

You are a Dynamics 365 for Customer Service administrator. Your company provides standard support contracts for a total of 20 hours of email support. All 20 hou...

You are using Dynamics 365 for Customer Service. You need to create the entitlements for your customers. What should you do?

DRAG DROP - You are a Dynamics 365 for Customer Service administrator. You must track time against enhanced service-level agreements (SLAs). You need to add a t...

You are a customer service manager for a company using Dynamics 365 for Customer Service. You need to set up queues to manage support. You assign a team to each...

DRAG DROP - You are a Dynamics 365 for Customer Service administrator. You need to implement queues to manage cases. Which queue types should you use? To answer...