This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
HOTSPOT - You are a Dynamics 365 for Customer Service administrator. Members of the customer support staff must not be available on public holidays in the year...
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Get Started FreeHOTSPOT - You are a Dynamics 365 for Customer Service administrator. You need to categorize activities and cases by using queues. How should you categorize each...
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Get Started FreeA company has the following business units: ✑ Call center ✑ Customer service ✑ Digital response ✑ Escalation The security roles have not been modified. The cust...
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Get Started FreeHOTSPOT - You are configuring a Dynamics 365 for Customer Service instance. Customer service manager cannot create new entitlements for customer service represe...
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Get Started FreeDRAG DROP - You are a Dynamics 365 for Customer Service system administrator. You need to create service-level agreements (SLAs) to meet company requirements. W...
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