This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
Customer service representatives are not able to manually add service-level agreements (SLAs) to a record. You need to enable on-demand SLAs. What should you do...
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Get Started FreeDRAG DROP - You are a Dynamics 365 for Customer Service administrator. Your company provides support between 9 a.m. and 5 p.m. You must add a warning to account...
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Get Started FreeHOTSPOT - You are a Dynamics 365 for Customer Service administrator. Your company is trying to determine whether it needs to use standard or enhanced service-le...
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Get Started FreeYou are a Dynamics 365 for Customer Service administrator. You need to deactivate entitlements. When should you deactivate entitlements? Each correct answer pre...
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Get Started FreeYou are a customer service manager using Dynamics 365 for Customer Service. You need to restrict support to the products that a customer has purchased. What sho...
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