This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
HOTSPOT - A company that manufactures industrial heating, ventilation, and air conditioning units (HVAC) is implementing Dynamics 365 Customer Service. The comp...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started FreeYour company uses Dynamics 365 Customer Service. You create the following support offerings. Customers must choose one of the three offerings. • Email only • Ph...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started FreeYou are using Dynamics 365 Customer Service to create and activate entitlements. Customer service representatives state that the entitlement status is set to Wa...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started FreeDRAG DROP - An organization uses Dynamics 365 Customer Service. The customer service queue is not implemented. Customer service representatives (CSRs) are unabl...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started FreeYou are a Dynamics 365 Customer Service representative. You need to take the appropriate action when creating new cases to ensure that the automated routing rul...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started Free