Microsoft Microsoft Dynamics 365 Customer Service Functional Consultant | GrabCert

MicrosoftMB-230

Microsoft Dynamics 365 Customer Service Functional Consultant

This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.

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Exam Details

Total Questions

459

Last Updated

Aug. 2026

Rating

4.9

Question Types

Multi choices

275

Drag&Drop

93

Hotspot

91

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#126Multiple Choice

You are a Dynamics 365 Customer Service administrator. Your company provides standard support contracts for a total of 20 hours of support. All 20 hours are for...

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#127Multiple Choice

You are a Dynamics 365 Customer Service system administrator. You are unable to add 20 hours of phone time to the Entitlement channel. You need to determine the...

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#128Multiple Choice

Case study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there...

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#129Hotspot

HOTSPOT - Case study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. Howev...

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#130Drag & Drop

DRAG DROP - Case study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. How...

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