Microsoft Microsoft Dynamics 365 Customer Service Functional Consultant | GrabCert

MicrosoftMB-230

Microsoft Dynamics 365 Customer Service Functional Consultant

This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.

Rate this exam

Exam Details

Total Questions

459

Last Updated

Aug. 2026

Rating

4.9

Question Types

Multi choices

275

Drag&Drop

93

Hotspot

91

Get Full Access

Unlimited access to all questions

Detailed explanations for every question

Page progress: 28 / 9230%

#136Multiple Choice

Case study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there...

Premium Content

Create a free account to preview more questions, or enroll for full access.

Get Started Free

#137Hotspot

HOTSPOT - Case study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. Howev...

Premium Content

Create a free account to preview more questions, or enroll for full access.

Get Started Free

#138Hotspot

HOTSPOT - Case study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. Howev...

Premium Content

Create a free account to preview more questions, or enroll for full access.

Get Started Free

#139Drag & Drop

DRAG DROP - Case study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. How...

Premium Content

Create a free account to preview more questions, or enroll for full access.

Get Started Free

#140Multiple Choice

You are a customer service manager. You define an enhanced service-level agreement (SLA). You need to accurately record the time spent on cases by customer serv...

Premium Content

Create a free account to preview more questions, or enroll for full access.

Get Started Free

PreviousPage 28 of 92Next