This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
You are a Dynamics 365 for Customer Service administrator. Your company provides standard support contracts for a total of 20 hours of email support. All 20 hou...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started FreeHOTSPOT - A company uses Dynamics 365 Customer Service. The company recently rebranded, including updating product terminology. The company requires a knowledge...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started FreeHOTSPOT - A company uses Omnichannel for Customer Service. The company experiences increased incoming live chats from the company website regarding several prod...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started FreeA company uses Dynamics 365 Customer Service. Telemetry on agent case resolution time reveals that agents spend 20 minutes on average resolving cases. Analysis...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started FreeYou are a system administrator for Dynamics 365 Customer Service. All child cases must inherit the product, customer name, case title, and case type from the pa...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started Free